Privacy Policy

When you contact Elcorp Namibia, enquire about a product, request support, subscribe to updates, or purchase a digital product, we may receive information that you voluntarily provide.

This may include your name, email address, order or transaction reference, the product you purchased or enquired about, and the contents of messages you send to us.

We may also receive basic technical information generated when you access our website, such as browser type, device information, pages visited, approximate location derived from network information, and website performance or security data where such functionality is enabled.

We use information to operate Elcorp Namibia, respond to enquiries, provide customer support, deliver digital products, process or verify orders, improve our website and products, maintain website security, and communicate important information relating to our services.

Where you have chosen to receive marketing or product updates, we may also use your contact details to send relevant communications. You may request to stop receiving such communications.

Elcorp Namibia does not require customers to send payment-card information directly to us by email or through ordinary website contact methods.

Where paid products are offered, payment and checkout may be provided through a third-party payment platform. That provider may collect information necessary to process the transaction, including payment information, billing information and other transaction-related details.

Payment information handled directly by a payment provider is subject to that provider's own privacy, security and data-processing practices. Elcorp Namibia generally receives the information required to identify and fulfil the order rather than full payment-card details.

Information associated with a completed purchase may be used to provide access to purchased files, licences, download links, receipts, invoices or other digital-product fulfilment services.

Where fulfilment is provided through a third-party commerce platform, certain customer and order information may be processed by that provider for this purpose.

If you contact us by email, we may retain the correspondence for customer support, business administration, dispute resolution, record-keeping or security purposes.

Please do not send passwords, complete payment-card numbers, authentication codes or other unnecessary sensitive information by email.

Our website may use essential technologies required for security, performance and normal website operation.

If analytics, measurement, advertising or other non-essential technologies are introduced in the future, this policy may be updated to describe how those technologies are used.

Elcorp Namibia may use third-party services for website hosting, domain services, security, content delivery, payment processing, digital-product delivery, email and other business functions.

These providers may process limited information as necessary to perform their services. Their handling of information is also governed by their respective privacy policies and service terms.

We do not sell personal information to advertisers.

We may share information with service providers where necessary to operate our website, process or fulfil purchases, provide customer support, protect our services, comply with applicable legal obligations, or respond to valid requests from competent authorities.

We may also disclose information where reasonably necessary to investigate fraud, abuse, security incidents or violations of our terms.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, order administration, accounting, legal, security and business record-keeping purposes.

Different categories of information may be retained for different periods depending on their purpose and any applicable requirements.

We take reasonable technical and organisational measures to protect information under our control against unauthorised access, loss, misuse or alteration.

However, no website, email service, online platform or electronic transmission method can be guaranteed to be completely secure.

You may contact us to ask about personal information associated with your interactions with Elcorp Namibia, request correction of inaccurate information, or request deletion where appropriate and where we are not required to retain the information.

Some information may need to be retained for legitimate business, accounting, fraud-prevention, dispute-resolution or legal purposes.

Elcorp Namibia's commercial digital products and website services are not specifically directed at children.

If we become aware that personal information has been submitted by a child in circumstances where appropriate consent was required, we may take reasonable steps to remove that information.

Because Elcorp Namibia operates online and may use service providers located outside Namibia, information may be processed or stored in countries other than the country from which you accessed our website.

Third-party providers are responsible for handling information in accordance with their own legal and contractual obligations.

We may update this Privacy Policy when our website, products, service providers or business practices change.

The current version will be published on this page together with its effective date.